Cart 0

Terms and Conditions

CPR AED & First Aid Classes

Cancellation & Rescheduling-

A $35 cancellation fee will be applied if you cancel within 5 days of class date or do not arrive to class. If you are unable to attend your originally scheduled class, you may reschedule at no charge as long as class is rescheduled more than 24 hours prior to start time of original class. Reschedules less than 24 hours prior to original class start time will be charged a $35 nonrefundable transfer fee. If you are more than 5 minutes late for the course, you will be required to reschedule your course.

Guinea Fowl

Birds will ship to our farm approximately 1-4 weeks after preorder closes from a NPIP certified hatchery and must be picked up in Pueblo West, CO. Shipping dates are determined by hatchery availability. When birds ship you will be notified via email. Keets will be available for pickup 1 week after delivery to our farm, juveniles available after 5 weeks. Once birds are ready, you will be contacted to schedule pick up. You will have 1 week after the release date to pick up your birds. We are available most days and will do our best to accommodate your schedule. Please note that we are a family business and we have full time jobs, so our schedule has some limitations.

PLEASE NOTE:

  • We cannot guarantee the bird’s gender (at any age), as they are almost impossible to sex when they are young.
  • After birds leave our care, we do not offer any guarantees on them.
  • Birds must be picked up in Pueblo West. We do not ship birds.
  • For biosecurity reasons, we do not accept returns and our farm is not open to the public. We typically meet our customers at the Pueblo West Big R parking lot for pick up. (115 W Industrial Blvd, Pueblo West, CO 81007)
  • Any birds not picked up within 1 week will be considered abandoned and surrendered to us. Your payment will not be refunded and birds will no longer be available for you to pick up.
  • All sales are final.

Chicks, Quail and Ducklings

Chicks, quail and ducklings are hatched from our own NPIP certified flock. Once birds are ready, you will be contacted to schedule pick up. You will have 1 week after the release date to pick up your birds. We are available most days and will do our best to accommodate your schedule. Please note that we are a family business and we have full time jobs, so our schedule has some limitations.

PLEASE NOTE:

  • We do not guarantee the bird’s gender (at any age).
  • After birds leave our care, we do not offer any guarantees on them.
  • Birds must be picked up in Pueblo West. We do not ship birds.
  • For biosecurity reasons, we do not accept returns and our farm is not open to the public. We typically meet our customers at the Pueblo West Big R parking lot for pick up. (115 W Industrial Blvd, Pueblo West, CO 81007)
  • Any birds not picked up within 1 week will be considered abandoned and surrendered to us. Your payment will not be refunded and birds will no longer be available for you to pick up.
  • All sales are final.

Mealworms and Starter Kits, Booster Packs, Dermestid Beetle Cleaner Pack, Composting Worms and Dubia Roaches

Kits are only shipped once a week between Monday - Wednesday via priority mail to prevent package from being held in the post office over the weekend. Deadline for weekly shipment is 10:00am MST on the Friday prior.  

Live Arrival Guarantee

The following conditions must be met for our Live Arrival Guarantee:
  • Shipped via Priority Mail within the US
  • Package held at Post Office for pickup
  • Package picked up within 48 hours of arrival at Post Office

Any DOA must be reported within 24 hours of package pickup, and accompanied with a photo

Mealworms and Starter Kits- International Shipments

Live animals are not able to be shipped Internationally. We will ship mealworms Internationally, however they must be shipped Priority at the buyers expense and will come with no warranty or live arrival guarantee.

Other Terms

Heritage Acres Market LLC reserves the right to refuse service to anyone.